Privacy Policy

The Website is brought to you by Graphicgene Ltd. Graphicgene Ltd believes it is important to protect your Personal Data. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms and Conditions.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1 From you when you agree to take a service or product from us, in which case this may include your contact details and how you will pay for the product or service.

1.2 From you when you contact us via our website contact form with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3 When you submit a message on our Contact Form we automatically look at some of your information, along with our other customers, in order to help us improve our service, our business and our marketing in the future. You are entitled to object to this if you wish by contacting us via email hello@graphicgene.co.uk or at the registered company address.

2. Using Your Personal Information

2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1 In order to respond to and/or fulfil your enquiry emailed to us via our contact form and in order to help us to identify you when you contact us.

2.1.2 To allow us to contact you for business purposes such as sending estimates, invoices and general business correspondence.

2.2 We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3  We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1 We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email along with accountancy services. Those parties only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy.

2.3.2 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.3 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.4 Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

3. Protecting Information

We have strict security measures to protect Personal Data.

3.1 We use a secure online accountancy service that stores all of our business contact details and generates all estimates and invoices sent.

3.2 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

4. The internet

4.1 If you communicate with us using the Website contact form, we may occasionally email you about our services and products unless you have decided to opt out at the time of submitting your enquiry. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control

5. Links

5.1 The Website may include third-party links to other websites. We do not provide any personally identifiable customer Personal Data to these third-party websites.

5.2 These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called 'ad networks' or 'network advertisers'), including information about how to opt-out of their information collection.

5.3 We exclude all liability for loss that you may incur when using these third party websites.

6. Further Information

6.1 If you would like any more information or you have any comments about our Privacy Policy, please either write to us The Directors, Graphicgene Ltd, High View, Charles Street, Louth, Lincolnshire, LN11 0LB, or email us at hello@graphicgene.co.uk.

6.2 We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

6.3 You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at hello@graphicgene.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

6.4 If you believe we store or process information about you, you can e-mail us at hello@graphicgene.co.uk or write to us at the address above to request a copy of this information and/or information about how we use this information.  We will then take steps to verify your identity, before responding to your request. There is no fee payable for this service.

6.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at hello@graphicgene.co.uk or write to us at the address above to update your Personal Data.

6.6 If you have any reason for complaint in regards to how we handle personal data please contact us immediately.  You also have the right to complain to the Information Commissioners Office.